Mission Control Specialist

Point72

Company: Point72
Salary: Not Mentioned
Experience: Not Mentioned
Qualification: Not Mentioned

Overview AI Summary

This Mission Control Specialist role at Point72 is a pivotal opportunity for an experienced IT operations professional to join a dynamic and forward-thinking technology team within a leading global investment firm. The position demands a proactive and calm leader capable of managing critical incidents across diverse platforms and global markets. You will be at the forefront of ensuring operational stability, coordinating swift recovery efforts, and driving continuous improvement in vital IT service management processes. The ideal candidate will possess a robust background in incident, change, and event management, with hands-on experience in production support within highly regulated environments like financial services. Proficiency with ITSM tools, an understanding of modern IT methodologies such as DevOps and SRE, and exceptional communication skills are crucial. This role suits someone who thrives under pressure, can lead cross-functional teams, and is committed to upholding the highest standards of operational integrity and ethical conduct. Joining Point72 means becoming part of an organization that values innovation, intellectual curiosity, and professional development. The firm invests significantly in its people, offering a comprehensive benefits package and a culture that encourages growth and excellence. This is an excellent chance to contribute to a critical function, shape resilient IT processes, and advance your career in a challenging yet rewarding environment.

Job Description

Overview

Point72, a leading global alternative investment firm, is seeking a Mission Control Specialist to join its Technology team. This role is crucial in maintaining the stability and resilience of the company's IT infrastructure, operating within a fast-paced and evolving technology landscape. The team emphasizes open-source solutions, agile methodologies, and continuous professional development, ensuring innovative contributions to products while fostering intellectual curiosity.

Key Responsibilities

The Mission Control Specialist will be responsible for a wide range of critical operational tasks, including:

Monitoring, triaging, and assessing technology incidents across global markets, validating severity, business impact, and escalation needs.
Serving as the command-and-control lead for major incidents, orchestrating rapid response, restoration, and informed decision-making.
Coordinating recovery efforts with various support teams (L1/L2/L3), engineering, infrastructure, and third-party vendors to minimize business disruptions.
Leading internal and external stakeholder communications, including interactions with senior leadership, during service disruptions and incidents.
Initiating and governing disaster recovery (DR) failover procedures, adhering to predefined criteria, controls, and governance standards.
Ensuring meticulous and timely incident documentation, encompassing detailed timelines, evidence, and impact analyses for audit readiness.
Facilitating post-incident reviews (RCAs/post-mortems) to identify root causes and track corrective/preventative actions through to completion.
Governing end-to-end change management processes, which include change risk assessment, CAB facilitation, approval workflows, maintenance windows, and incident management related to changes.
Driving continuous process improvements in incident, change, and event management through automation, standardization, and enhancing tooling and alert quality.
Collaborating with engineering and operations teams to develop scalable and resilient processes, advocating for best practices, and improving operational maturity, reliability, and auditability.

Required Skills

Candidates should possess:

Proficiency with ITSM platforms such as ServiceNow and Jira, as well as incident and alerting tools like PagerDuty, FireHydrant, and Everbridge.
Familiarity with industry concepts including Agile, DevOps, ITIL, SDLC, release management, SRE, observability, and reliability engineering.
Experience in financial services or other highly regulated, mission-critical environments, particularly involving disaster recovery and large-scale failover events.
A strong understanding of severity classification, escalation protocols, on-call models, and major incident management methodologies.
Demonstrated experience in incident, problem, change, and event management within complex enterprise environments.
A hands-on background in production support and operations, encompassing both application and infrastructure support.
The ability to work in shifts and support a global "follow-the-sun" operating model.
Exceptional leadership, communication, and coordination skills, with the capacity to remain composed under pressure.
Proven capability to lead cross-functional teams and manage third-party vendors effectively during incidents.
Strong analytical, troubleshooting, and problem-solving abilities.
A firm commitment to high ethical standards and operational integrity.

Benefits

Point72 offers comprehensive benefits designed to support its employees, including:

Health care coverage
Maternity, adoption, and related leave policies
Generous paternity and family care leave
Employee Assistance Program & Mental wellness programs
Transportation support
Tuition assistance

Additional Information

Point72 is a global alternative investment firm led by Steven A. Cohen, known for its extensive investing experience and commitment to delivering superior returns through fundamental and systematic strategies. The firm aims to attract top talent by fostering an investor-led culture focused on long-term growth.