Customer Experience Engineer - Intern

HackerRank

Company: HackerRank
Salary: Not Mentioned
Location: Bangalore
Experience: Entry Level
Qualification: Not Mentioned

Overview AI Summary

The HackerRank Customer Experience Engineer Internship offers an opportunity for aspiring engineers to gain hands-on experience in a dynamic support environment. This role is ideal for individuals who are adaptable and eager to develop their technical and communication skills while working within a global support framework. Interns will be integral to HackerRank's customer success, providing timely and professional assistance. This position demands a strong understanding of web technologies, particularly REST APIs and HTTP protocols, coupled with excellent written English communication abilities. The structured rotational shifts provide exposure to diverse operational timings, fostering a comprehensive understanding of customer support operations. This 6-month internship, based in HackerRank's Bangalore office, is a foundational step for those looking to launch their career in customer experience engineering. It requires a commitment to full-time on-site work and flexibility to accommodate varied shift timings. Successful interns will emerge with valuable experience in a fast-paced tech company, enhancing their problem-solving and client interaction capabilities.

Job Description

Overview

HackerRank is seeking a Customer Experience Engineer Intern for a 6-month program based in Bangalore. This internship offers an opportunity to provide critical customer support within a dynamic, rotational shift environment that includes mornings, evenings, and weekends.

Key Responsibilities

Deliver customer support across a 24x7 operational window, adhering to a weekly rotating shift schedule.
Craft clear, professional, and effective customer-facing communications in English.

Required Skills

Demonstrable familiarity with REST APIs and a clear understanding of HTTP status codes.
Proficiency in written English for professional customer interactions.
Flexibility to accommodate and work any assigned shift within the 24x7 support structure.
Ability to secure a No Objection Certificate (NOC) from academic institutions if necessary.
Experience or interest in utilizing AI tools for work or learning purposes, with specific examples.

Eligibility

Candidates must be able to work full-time from the HackerRank office in Bangalore for the entire 6-month internship duration.
Applicants should provide their expected or actual graduation year.
Willingness to relocate to Bangalore for the internship period is essential.

Additional Information

This is a 6-month full-time internship.
Applicants are asked to disclose any existing job offers (Pre-Placement Offers or other internships).
Details regarding current location, notice period, and a LinkedIn profile link are requested as part of the application process.