IT Operations Engineer, Application Support

Point72

Company: Point72
Salary: Not Mentioned
Experience: Not Mentioned
Qualification: Bachelor's Degree

Overview AI Summary

Point72 is seeking an IT Operations Engineer with a focus on Application Support to join their innovative Technology group. This role is perfect for a professional who thrives in a fast-paced investment environment and is passionate about ensuring the seamless operation of critical financial applications. The ideal candidate will possess a strong technical background, including experience with application debugging, complex SQL, and scripting languages like Python. They will be adept at troubleshooting, automating operational tasks, and managing incidents effectively. Collaboration and excellent communication skills are key, as the role involves working closely with development teams and providing direct user support and training. This position offers an opportunity to contribute to a leading global alternative investment firm that values continuous improvement, open-source solutions, and professional development. If you are a proactive problem-solver with a commitment to high ethical standards, looking to apply your technical expertise in a challenging yet rewarding environment, Point72 provides a platform for significant career growth and intellectual curiosity.

Job Description

Overview

Point72 is a leading global alternative investment firm that is constantly evolving its technology infrastructure to remain at the forefront of the financial industry. As an IT Operations Engineer in Application Support, you will join a team dedicated to improving IT systems, embracing enterprise agile methodologies, and exploring open-source solutions. This role encourages professional development and innovation, contributing to the firm's strategic objectives while fostering individual intellectual growth.

Key Responsibilities

Provide essential technical support for software applications, including investigating, diagnosing, and resolving operational issues.
Automate crucial start-of-day and end-of-day checks for key applications to ensure smooth operations.
Accurately log and meticulously track all incidents occurring across production application environments.
Drive monitoring and automation initiatives, developing bespoke solutions using Python, Shell, and/or Powershell scripts.
Construct tactical support tools and scripts designed to streamline the incident investigation process and clearly communicate potential business impacts.
Systematically prioritize and categorize incoming incidents based on their severity and organizational effect.
Work in close collaboration with development teams to enhance applications, incorporating valuable user feedback.
Create and diligently maintain comprehensive documentation, including responses to common errors and detailed application incident procedures.
Assist with the deployment and configuration processes for software applications.
Deliver training and ongoing assistance to end-users to promote effective utilization of applications and systems.
Develop robust knowledge base resources to empower users to independently resolve common problems.

Required Skills

A Bachelor's degree in Computer Science, Information Technology, or a closely related technical field.
Demonstrable experience supporting middle- and back-office applications, particularly those developed using technologies such as .Net, Java, or C#.
Proficiency in debugging applications by analyzing code, reviewing logs, and interpreting system alerts.
Strong literacy in complex SQL procedures and queries.
Proven ability to effectively diagnose and troubleshoot technical issues.
Capacity to collaborate effectively within a team setting and communicate clearly with both team members and internal clients.
An unwavering commitment to upholding the highest ethical standards in all professional activities.

Additional Information

Point72 is a distinguished global alternative investment manager led by Steven A. Cohen, leveraging over three decades of investment expertise. The firm strives to deliver superior returns to its investors through diverse fundamental and systematic investment strategies across various asset classes and geographies. Point72 is dedicated to attracting and retaining exceptional talent, cultivating an investor-led culture, and supporting its employees' long-term career growth. For more details, visit point72.com.